Grievance Mechanism Form
We established external grievance mechanism in compliance with international performance standards to find solutions to our stakeholder’s suggestions and grievances in a short time.
With in the scope of our External Grievance Mechanism Procedure, we evaluate your anonymous or named requests without discrimination.
Steps
In accordance with our mechanism procedure our steps are:
- Evaluation of complaints within 5 business days
- Finding solutions within 15 business days
- Submission of solution within 1 month.
We definitely inform our stakeholders if the solution period is extended.
We ask whether the solution is suitable for our stakeholders. If it is not sufficient, we look for new solutions.
